That’s 1. level support, for the “what is a driver?” types. If only there really was a SHIBOLEET shortcut to 2. or 3. level for dev and tech people irl.
I was pushed into a university IT call center with no training in actual computer skills and felt like this. But after fumbling through some calls it was 40% getting people to reboot, 40% getting people to reboot despite their lies that they already did, 15% problems I actually happened to know the answer to from home PC use, and 5% “Let me ask the specialist”.
it do be like this sometimes
it’s also stressful and funny when somebody is trying to tell you their computer problems and it seems like it’s really bad. then you go and look around and you can’t find anything wrong. and their all
hey you fixed it!
